SRTS Riding Policies

The following policies have been established for your safety and to insure an enjoyable ride and safe operation of the vehicle.

  • A trip must be scheduled at least by the prior day and no more than 14 days.
  • Hours of service for scheduling rides are: Monday through Friday from 6:30 a.m. to 6:00 p.m. A voice message can be left if unable to call during service hours.
  • Be prepared for your ride at least 30 minutes prior to the scheduled pick up time.
  • Cancellations must be phoned into the SRTS office at least one half hour prior to the schedule pick-up time.
    • Failing to call will be considered a “No Show”.
    • A “no-show” is still expected to pay for service.
    • No shows may result in a suspension or termination of service.
  • Drivers are not authorized to make unscheduled stops.
  • Always use handrails when boarding or exiting the vehicle.
  • Use seat belts and remain seated during the trip.
  • Infants must be secured in child restraint seats.
  • Service animals are welcome.
  • One personal care attendant rides free.
  • Be courteous.
  • Do not eat or drink on-board the vehicle.
  • Dispose of all trash appropriately.
  • Limit carry-on material to what you can handle without assistance.
  • The use of tobacco, alcohol and illegal drugs Is prohibited.
  • Possession of dangerous or unauthorized materials, such as explosives or firearms is forbidden.
  • Contact the SRTS office with complaints, concerns or suggestions.
  • SRTS reserves the right to refuse service to anyone who conducts themselves in a manner which is deemed dangerous, disruptive or may otherwise impose concerns for the safety of passengers, transit employees or the vehicle.

Contact SRTS:

Local Phone: 712-279-6919 or Toll Free: 800-881-2076
TDD/TTY users may place a reservation by calling RELAY IOWA: 800-735-2942