Riding
Policy
Your Role as a Rider
To help ensure a safe, comfortable, and reliable experience for all passengers, SRTS asks riders to follow the policies outlined below. These guidelines help protect the safety of passengers and drivers, promote courtesy on board, and support the efficient operation of transit services throughout the region.
- Cancellations must be phoned into the SRTS office at least 30 minutes before the scheduled pick-up time.
- Failing to cancel a scheduled trip will be considered a "no-show."
- Riders are responsible for paying the fare for trips resulting in a no-show.
- Repeated no-shows may result in suspension or termination of services.
- Always use handrails when boarding or exiting the vehicle.
- Wear your seat belt and remain seated while the vehicle is in motion.
- Infants and young children must be secured in an appropriate child restraint seat.
- Service animals are welcome aboard.
- One Personal Care Attendant (PCA) may ride free of charge when accompanying a rider who requires assistance.
- Drivers are not authorized to make unscheduled stops.
- Be courteous and respectful to drivers and fellow passengers.
- No eating or drinking on board.
- Dispose of all trash appropriately.
- Limit carry-on items to what you can safely manage without assistance.
- Tobacco products, vaping devices, alcohol, and illegal drugs are prohibited on board.
- Dangerous or unauthorized materials, including firearms, explosives, or hazardous substances, are prohibited.
- Behavior that is disruptive, threatening, or unsafe will not be tolerated.
- SRTS reserves the right to refuse or suspend service to anyone whose conduct is considered dangerous, disruptive, or poses a safety concern to passengers, employees, or vehicles.
Contact SRTS
Whether you need transportation for a doctor's appointment, work, or shopping, SRTS covers you!
Local Phone: 712-279-6919 or Toll-Free: 800-881-2076
TDD/TTY users may place a reservation by calling RELAY IOWA: 800-735-2942
Limited English Proficiency (LEP) Services:
SRTS offers free language assistance services to individuals with limited English proficiency.
Hours of Operations:
Monday-Saturday 5:30 AM - 7:00 PM
Closed on Holidays:
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & Christmas
