ADA-Reasonable
Modification
Procedure for Requesting Reasonable Modification
To request a reasonable modification or to appeal a previous decision, please follow these steps:
Submit Your Request:
- All requests for reasonable modifications or appeals must be submitted in writing. Address your request to:
SRTS
Attn: Transit Director
6401 Gordon Drive
Sioux City, IA 51106
Response Time:
- Siouxland Regional Transit System administrators will respond to and decide on your written request, complaint, or appeal within two (2) business days.
Complaint Adjudication:
- Complaints will be reviewed and adjudicated within two (2) business days by the SRTS administrators.
Appeal Process:
- If you appeal a decision, a conference may be held with relevant agencies, including the FTA Region VII Office, IDOT Office of Public Transit, SRTS administrators, Board of Directors, and other human service entities.
- A response to your appeal will be provided within ten (10) business days.
Complaint forms:
For any further assistance or questions, please contact our office. We are here to help ensure that your needs are met and that you receive the necessary accommodations.
HAVE QUESTIONS OR NEED A RESERVATION?
Contact SRTS
Whether you need transportation for a doctor's appointment, work, or shopping, SRTS covers you!
Local Phone: 712-279-6919 or Toll-Free: 800-881-2076
TDD/TTY users may place a reservation by calling RELAY IOWA: 800-735-2942
EXPLORE SRTS