Request-a-Ride
Schedule Your Ride
Planning your trip is easy. Call SRTS to schedule your ride and review the information below for a smooth travel experience.
📞Local: (712) 279-6919
📞Toll-Free: 800-881-2076
⏱️Hours of Operation: Monday-Saturday; 5:30 a.m. - 7:00 p.m.
Accessibility & Language Assistance
Langauge Assistance
Free language assistance services are available for individuals with Limited English Proficiency (LEP).
TDD/TTY Reservations
TDD/TTY users may place a reservation through Relay Iowa at 800-735-2942. Our staff is trained to handle relay calls and will help keep your ride schedule running efficiently.
Information Needed When You Call
- Rider’s name
- Pick-up address
- Appointment time and date
- Destination address
- Any additional stops needed during the trip
- Whether a return trip is needed
- Preferred service type (curb-to-curb or door-to-door)
- Any mobility aids being used (wheelchair, walker, scooter, etc.)
- Whether lift assistance is required
Important Rider Information
Review important information to help make your reservation and ride experience as smooth as possible.
- One PCA rides free when assisting the rider
- Additional passengers must be scheduled when the reservation is made
- Additional passengers may be charged the applicable fare
- Be ready 5 minutes early
- Wear your seat belt
- Remain seated while the vehicle is moving
- Trips may be shared with other passengers
If you need to cancel or change a scheduled ride, please contact SRTS as soon as possible at (712) 279-6919 or 800-881-2076.
Providing advance notice helps us accommodate other riders and maintain efficient service. When calling, please have your name, trip date, and scheduled pick-up time available.
Please notify SRTS immediately if:
- Your appointment time changes
- Your destination changes
- You no longer need transportation
- You need to add or remove a return trip
Frequent no-shows or late cancellations may affect future scheduling privileges.