Request-a-Ride
Schedule Your Ride
Planning your trip with SRTS is easy. Simply call to schedule your ride and review the information below to help ensure a safe, smooth, and timely trip.
Advance reservations of at least 24 hours are requested.
📞Local: (712) 279-6919
📞Toll-Free: 800-881-2076
⏱️Hours of Operation:
Monday-Saturday: 5:30 a.m. - 7:00 p.m.
Accessibility & Language
TDD/TTY Reservations
TDD/TTY users may place a reservation through Relay Iowa at 800-735-2942. Our staff is trained to handle relay calls and will ensure your ride is scheduled efficiently.
Language Assistance
Free language assistance services are available for individuals with limited English proficiency (LEP).
Information Needed When You Call
- Rider’s name
- Pick-up address
- Appointment time and date
- Destination address
- Any additional stops needed during the trip
- Whether a return trip is needed
- Preferred service type (curb-to-curb or door-to-door)
- Any mobility aids being used (wheelchair, walker, scooter, etc.)
- Whether lift assistance is required
Important Rider Information
Review important information to help make your reservation and ride experience as smooth as possible.
- One PCA rides free when assisting the rider
- Additional passengers must be scheduled when the reservation is made
- Additional passengers may be charged the applicable fare
- Be ready 5 minutes early
- Wear your seat belt
- Remain seated while the vehicle is moving
- Trips may be shared with other passengers
If you need to cancel or change a scheduled ride, please contact SRTS as soon as possible at (712) 279-6919 or 800-881-2076.
Providing advance notice helps us accommodate other riders and maintain efficient service. When calling, please have your name, trip date, and scheduled pick-up time available.
Please notify SRTS immediately if:
- Your appointment time changes
- Your destination changes
- You no longer need transportation
- You need to add or remove a return trip
Frequent no-shows or late cancellations may affect future scheduling privileges.