ADA-Reasonable
Modification

ADA (General)

SRTS provides accessible, nondiscriminatory public transit in accordance with the Americans with Disabilities Act (ADA). Riders may file an ADA complaint if they believe they have been discriminated against based on a disability, denied access,  or experienced accessibility barriers.

General ADA Procedure

How to File a General ADA Complaint

To submit a general ADA complaint, please use the official SRTS ADA complaint form:

General ADA Complaint Form

Mail completed forms to:

SRTS - Attn: Transit Director

6401 Gordon Drive

Sioux City, IA 51106

ADA Complaint Review Timeline

• ADA complaints will be reviewed and adjudicated within two (2) business days.

 

Reasonable Modification

Reasonable Modification Procedure

Requesting a Reasonable Modification

Riders with disabilities may request modifications to policies, practices, or procedures when necessary to access SRTS transit services. 

All requests must be submitted in writing using the official form:

Reasonable Modification Complaint form

Mail completed forms to:

SRTS - Attn: Transit Director

6401 Gordon Drive

Sioux City, IA 51106

Reasonable Modification Response Timeline

• SRTS administrators will respond to your written reasonable modification request within two (2) business days.

 

Appeals

 

How to Appeal an ADA or Reasonable Modification Decision

If you disagree with a decision regarding an ADA complaint or a reasonable modification request, you may file a written appeal using the official form:

ADA/Reasonable Modification Appeal Form

Appeal Process

• A conference may be held with relevant agencies, such as:
  • FTA Region VII Office
  • Iowa DOT Office of Public Transit 
  • SRTS Administrators
  • SRTS Board of Directors 
  • Other human service entities
• You will receive a written response within ten (10) business days. 

All appeals must be submitted in writing.